Terms of use
Custom Order Service Terms
Last Updated: March 3, 2025
1. Order Confirmation
By placing an order, you agree:
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All custom designs require final approval via signed digital confirmation before production.
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Natural material variations (e.g., bamboo grain, silk texture) are inherent to craftsmanship and not considered defects.
2. Production & Modifications
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Design Freeze: No changes permitted 24 hours after confirmation.
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Artisan Time Reservation: A $50 non-refundable deposit secures your slot in our master artisans' schedule.
3. Delivery Commitment
| Standard | Rush (30% fee) | |
|---|---|---|
| Production Time | 14-21 business days | 7-10 business days |
| Shipping | FedEx International Priority (3-5 days) | DHL Express (1-3 days) |
Excludes Chinese public holidays and material sourcing delays.
4. Client Responsibilities
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Provide accurate measurements (we recommend professional sizing services).
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Secure import permits for restricted materials (e.g., CITES-protected ivory-free antique silk).
5. Force Majeure
Traditional craft risks include:
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Natural dye batch variations
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Bamboo curing humidity fluctuations
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Artisan health emergencies
We will notify you within 48 hours of any delays exceeding 7 days.
6. Dispute Resolution
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Arbitration through AAA Commercial Rules (New York jurisdiction).
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Maximum liability limited to order value.
Contact
✉️ Custom Support: info@ckich.com
📞 Urgent Calls: +86 13261198662 (CN)
Key Protections
🔐 SSL-encrypted design approvals
🎨 Digital twin previews via AR
Why This Works
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Cultural Clarity: Aligns with FTC "Made-to-Order" guidelines (16 CFR § 238)
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Risk Mitigation: Deposits protect artisan time allocation
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Global Ready: AAA arbitration ensures cross-border enforceability
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Brand Integrity: Highlights craftsmanship uniqueness while setting professional boundaries